We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are subject to the provisions of the Consumer Protection Act, No 68 of 2008. If you wish to return or exchange an item, please use the self-service returns portal in your account. You can also use Live chat or email support(at)drbrowns.co.za with your name and order number.

Returns:

All returns are subject to the following conditions:

• We will accept returns according to the above Right to Cancel Policy.
• Proof of purchase will need to be provided.
• To ensure your request is processed as quickly as possible, you are responsible for the following when returning your products:
  • Package your products safely and securely for protection during transit;
  • Clearly mark your return reference number on the outside of the parcel; and
  • Include all accessories and parts that were sold with the product.
• Products may not be returned unless the product is defective, damaged, or if the product you have received is not the same as the product you have ordered.
• ALL returns are subject to pre-approval on a case-by-case basis.
• Products must be in their original condition, unassembled, unused, and returned in their ORIGINAL PACKAGING.
• Dr. Brown’s will not accept any returns of any products where the packaging has been removed, opened, or tampered with, and products of a personal nature due to hygiene and sanitary considerations for child feeding products and accessories.
• Please report any shortages or damages within 24 hours from the time of receiving your merchandise in writing via e-mail. Please explain the problem or defect and include any photographs if possible so that we may best assist you.
• Any approved returns will be shipped via our couriers free of charge. We will take responsibility for booking the collection with our couriers. Replacements can only be made once we have determined that there was a manufacturer defect or damage.
• If it is subsequently found that a returned item is not defective or damaged, the customer will be liable for all shipping costs.
• In the unlikely event that you have a problem with a product, please contact us.
• A refund will be made for returns of damaged or defective goods that are determined to be valid returns.
• A product is not considered to be defective, damaged, or unsuitable when:
  • There is no manufacturing fault or defect on the product.
  • Faults resulting from normal wear and tear occur.
  • An unauthorized person has altered the product.
  • Misuse or abuse of a product or use in a way it was not intended to be used.
  • Inability to use the product correctly. Please refer to the packaging or contact Dr. Brown’s for assistance.

No provision stated in these terms regarding cancellation and returns policy will affect or be interpreted to deny the customer any of their unalterable statutory rights.

Refunds (if applicable)

Once your return is received and inspected, we will contact you to notify you of the approval or rejection of your refund.

If the return is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds (if applicable)

If you haven’t received the refund within 10 working days, please contact us at support(at)drbrowns.co.za

Sale Items (if applicable)

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.